How We Can Help

Accessibility issues can arise during the design or construction phases of a project. These issues often result in delays, additional costs, and uncertainty for the project team.

These issues typically occur where the constructed outcome does not align with the Deemed-to-Satisfy provisions. Issues also arise when the design intent has not been fully resolved prior to construction.

Access Central can assist by reviewing marked-up drawings, photos and videos to help develop a compliance strategy. In some cases, we may need to inspect the building works. Alternatively, we might have an online MS Teams meeting with the project manager or site foreman to assess the issue.

When Construction Issues Arise

Construction-related accessibility issues commonly occur:

  • during construction when non-compliant elements are identified on site
  • where design documentation is incomplete or unclear
  • when site constraints differ from original assumptions
  • at certification stage when compliance cannot be demonstrated
  • during refurbishment or fit-out of existing buildings

These situations often require urgent resolution to avoid program delays.

Common Issues Identified

We are frequently engaged to assist with:

  • insufficient clearances to doorways, circulation spaces or sanitary facilities
  • non-compliant gradients, ramps or stair details
  • incorrect installation of handrails, tactile indicators or fixtures
  • luminance contrast not achieved
  • inaccessible paths of travel or entry points
  • inconsistencies between approved documentation and constructed works

These issues are often identified at critical stages of the project and may impact certification if not resolved.

Resolving Construction Issues

Where non-compliance is identified, a clear and compliant pathway must be established. This may involve:

  • identifying whether rectification is required or feasible
  • assessing whether a Performance Solution is appropriate
  • working with the project team to develop a compliant outcome
  • providing clear documentation to support certification

The focus is on resolving the issue efficiently while maintaining compliance with the NCC/BCA and relevant accessibility standards. These issues are often time-critical and require immediate input to avoid delays to certification or occupancy.

Typical Projects

This service is commonly provided for:

  • commercial developments
  • medical centres and dental clinics
  • retail and hospitality fit-outs
  • education and community buildings
  • upgrades to existing buildings

Our Approach

Access Central works closely with builders, architects and certifiers to identify issues early and provide clear, practical advice. Our approach is focused on:

  • rapid identification of compliance risks
  • practical and buildable solutions
  • alignment with certification requirements
  • minimising delays and rework

Conclusion

Construction issues can significantly impact program, cost and compliance if not addressed promptly. Early identification and expert advice ensures issues are resolved efficiently with compliant and defensible outcomes.